MSPs: Increase Customer Satisfaction with Voleer Assessments

A happy customer is a customer who sticks with you for the long term – someone who sees you as their trusted advisor, not just a vendor. Customer satisfaction isn’t much of a mystery, but it can be a challenge in a cost-driven, competitive environment like technology services. Delivering efficient, proficient service on time and budget is just the starting point. Long-term customer satisfaction means finding ways to go above and beyond expectations.

Assessments will add value to customer engagements and increase overall customer satisfaction.

You can help your customers understand and take charge of their IT infrastructure with more transparency than they’ve ever had before. Customers want recommendations backed by data and reporting to justify the costs and how they can increase productivity, security, or cut costs.

Insights into their environments can help them achieve a higher ROI and spotlight opportunities for maintenance or upgrades before something breaks. This allows your customer to feel more in control, enabling them to prioritize and implement IT projects confidently.

Comprehensive Microsoft 365 assessments for security, compliance, cost optimization, and more.

Voleer has a complete library of assessments, with more added regularly. Imagine how happy your customers will be when you can help them achieve a higher ROI on the systems they use every day.

• Microsoft 365 Monthly/Quarterly Reports – These automatically generated reports monitor key Microsoft 365 metrics to optimize usage, manage software licenses, and detect security threats.

• Microsoft Teams Adoption Report – This report helps companies develop adoption strategies for Teams to maximize their investment in the productivity tools.

• Microsoft 365 License Optimization – Tracks how different user groups or departments leverage their Microsoft 365 licenses, ensuring they have the optimal license level.

• Microsoft 365 User Security Assessment – Security should never be a guessing game. With a comprehensive report and smart visualizations, companies know where to take action to secure their systems.

• Migration Assessments – Get visibility into environments before a migration, so your customer knows what they can expect when it comes to size, complexity, cost, and timing.

Sign up for a free trial, browse our library of assessments or schedule a demo with the Voleer team!

Help customers get more out of their Microsoft 365 investment

When you enhance your service offerings with Voleer assessments, customers gain a better understanding of their IT environment with visualizations that are clear and actionable. This can help them uncover hidden inefficiencies or issues so they can take corrective action before more significant problems occur.

As you get to know your customer, use Voleer assessments to provide insights into important issues. You can identify dormant accounts or applications to ensure they’re not paying for what they’re not using or detect security gaps before bad actors do. You can also help them understand how users are adopting new applications to increase collaboration and efficiency.

With IT assessments, you can regularly support your customer’s internal reporting with visual dashboards delivered to them. This also keeps your services top of mind, so they know who to call for technical help. Rather than waiting for them to contact you, use assessments to help customers prioritize their IT projects with the information they need to evaluate critical needs versus nice-to-haves.

When it comes to customer satisfaction in technology services, making your customer look smart makes you look good. With the information you provide, they’ll have more confidence with their IT decisions, and they’ll know who to call when they need thoughtful advice.

Conversations should provide value to your clients, not just a sales pitch.

How often do you speak with each Microsoft 365 customer? Every one of your customers can benefit from your Voleer subscription, and you decide how assessments will be packaged. You might offer a free assessment upfront to show customers what they can expect. This also gives you an opening to discuss recommended projects or system improvements.

You can package assessments with your regular services, highlighting them to show the added value in your proposal. Customers will notice that they’re getting something extra when they choose to partner with you. You may also decide to include assessments as a line-item charge, so customers clearly see the value in what they’re getting.

Build assessments into a managed services agreement that includes delivering ongoing reports direct to your customer at the frequency they choose. This gives both you and your customer transparency and stimulates conversations about ways to optimize their environment, solve problems, eliminate redundancies, or increase utilization.

Customers will notice that they’re getting something extra when they choose to partner with you.

We’d love to show you how Voleer assessments work, but you can also see for yourself with our free trial. Sign up today and take Voleer for a spin.

For more ideas on ways to add value to your business model, contact us today.

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